Last Updated: 25 December, 2025
At Studio Designs, we take pride in the quality of our LED mirrors, lighting, and home décor products. If something isn’t right, we’re here to help.
Change of Mind
We do not offer refunds or exchanges for change of mind.
Please choose carefully before placing your order.
This includes:
- Deciding you no longer want the item
- Ordering the wrong size, style, or colour
- Finding the product cheaper elsewhere
Faulty, Damaged, or Incorrect Items
You are entitled to a repair, replacement, or refund if the product:
- Is faulty or defective
- Is damaged during transit
- Is not as described
- Is different from what was ordered
This is in line with Australian Consumer Law.
Reporting an Issue
Please contact us within 14 days of delivery if your item arrives damaged or faulty.
📧 Email: info@studiodesigns.com.au
Include:
- Your order number
- Clear photos or videos of the issue
- A brief description of the problem
Failure to report within this timeframe may affect eligibility.
Return Conditions
If a return is approved:
- The item must be unused and in original packaging
- All accessories, manuals, and components must be included
- Returns without approval will not be accepted
Return shipping instructions will be provided after assessment.
Refund Process
Once your return is received and inspected:
- Approved refunds will be processed to the original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Warranty Coverage
Most Studio Designs products include a manufacturer’s warranty (typically 1–2 years depending on the product).
Warranty covers:
- Manufacturing defects
- Electrical faults under normal use
Warranty does not cover:
- Improper installation
- Physical damage after delivery
- Wear and tear
- Water damage due to incorrect installation
Warranty details are listed on individual product pages.
Non-Returnable Items
The following items cannot be returned:
- Products damaged due to incorrect installation
- Items altered or used beyond normal inspection
- Clearance or sale items (unless faulty)
Contact Us
If you have any questions about this policy or need help with an order:
📧 info@studiodesigns.com.au
🌐 www.studiodesigns.com.au